Stand Back, I’m The Negotiator!
April 2, 2012 in Author of Book, Book Review, Coaching, negotiation, New Thinking, Self Help
I have a fascinating chat with Jackie Keddy, the co-author of this book. She has some great insights and tips for dealing with conflict in the workplace. The book is not only a great source of information for managers but for anybody who deals with tense situations. Jackie covers the definition of conflict and how conflict is a good thing if you know how to manage it properly. With her background as a beat cop in London, England she is no stranger to conflict and this book brings it all together in a nice, neat package.
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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships




